Clients and How I work
How I like to work
Once I have received an initial communication from you outlining what you need, if the work is something I can do and I have the capacity to help I will then arrange to meet you for a no obligation chat. This is normally done over video call (Zoom, Google Meet... whatever your preference is) but I am also very happy to meet clients in person if mutually convenient and we can have a chat through what you need.
I am always honest with potential clients if I think I can't meet their needs, or if the work requires somebody who is more specialised in that particular area. I work closely with some other highly experienced freelancers who I will happily put you in contact with if I think they might be better placed to help you achieve your goals. With some of my clients I team up with another freelancer to offer a wider service and enable even more creative thinking. This only happens with prior agreement and I will never outsource work.
Depending on what sort of work you require, the next step would be for me to pull together a proposal which might be as simple as me giving you an idea of how long it would take me to complete certain tasks and sending you a cost estimate, to writing you a plan of suggested ideas about how I think your business would benefit from some marketing or virtual assistance.
You can either agree the proposal and get me to start at a mutually convenient time, or we can make some tweaks to the plan and go from there. I will send you a booking form and a copy of my Terms of Business which can also be found here.
Working together is a two way process and I like to keep my clients updated either by email, phone or through regular video calls. Equally if you aren't a million miles away I'm always happy to catch up over a coffee and maybe bounce some ideas around.
Getting to know you and your business
I like to think of myself as a remote extension of your own team so you need to like me, be confident in my ability, and in the standard of my work, just as you would be with a permanent employee.
It is important that I get to know my clients and their business so I can not only understand how they like to work, but also gain an in-depth knowledge about any products I am marketing or businesses I am providing assistance to.
I always take the time to research, talk to you, and I will probably ask lots of questions! I also believe it's a good idea to understand the market and perhaps have a look at some of your competitors and what they are doing if I think it is useful and relevant before I start any work for you.
I work with a variety of clients in different industries, doing a wide range of work. I currently work with small businesses, charities, and other freelancers who just need an extra pair of hands when they have too much work on. I pride myself in my work being to a high standard and am pleased to say that all my work to date has been through recommendations from other clients, which is a lovely feeling!
Please just ask if you would like any testimonials from my current clients.
Peace of mind
I am committed to discretion, compliance and good working practices so I am fully registered with the Information Commissioner's Office (ICO) to ensure I will always keep your data safe and secure. I follow good practice when it comes to cyber security and I also have full cyber and indemnity insurance should anything unforeseen happen. I am also a member of The Society of Virtual Assistants who share and promote best practice for VAs.
My voluntary work
In January 2021 I started doing some voluntary work for a fundraising initiative called Horses4Health, creating the website www.horses4health.co.uk and being part of the main organising committee. Horses4Health is about celebrating the positive impact horses can have on people's lives and mental health, as well as giving participants the chance to meet like-minded people who support each other. It continues to go from strength to strength, raising money for equine welfare and equine assisted therapy charities and charities who use horses to work with disadvantaged people.