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Privacy Policy

White Heart Comms Privacy Policy

Date written: 1st April 2023

ICO registration certificate

 

Our contact details

Name: White Heart Comms

Please email to request address.

Phone Number: 07841 116819

Website: www.whiteheartcomms.co.uk

E-mail: caroline@whiteheartcomms.com

 

The type of personal information we collect

We currently collect and process the following information should you contact us using the contact form or email address provided on this website:

  • Personal identifiers, contacts and characteristics (for example, name, email address and phone number)

  • Any other information provided at the time of contacting us

 

Other information that may be collected should you become a client of White Heart Comms:

  • Personal identifiers, contacts and characteristics (for example, name, company name, email address and phone number)

  • Any other information provided to allow us to carry out the requested work such as website and social media login details, and any other data or information needed for work to be carried out. This will be discussed during initial meetings or email conversations about the work required.

 

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To respond to enquiries

  • To carry out any work requested

  • If applicable, to send you relevant information about the industry or services provided. We will only contact you in this case when permission is given to do so.

We use the information that you have given us in order to:

  • Respond to enquiries

  • Discuss any work required and provide cost estimates

  • Carry out any work requested

  • If applicable, to send you relevant information about the industry or services provided. We will only contact you in this case when permission is given to do so.

 

We will never share this information with any third party organisation unless it is necessary to carry out work requested, and in this case we will gain your permission first.

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting caroline@whiteheartcomms.com, or in the case of any email marketing sent to you, you will have the option to unsubscribe at any time. You will only be sent e-marketing information if you opt-in for us to send this.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a task.

(f) We have a legitimate interest.

 

How we store your personal information

Your information is securely stored.

We keep your personal information for the period of which it is required to carry out your work, plus one year after work has ceased unless you contact us and specifically ask for it to be removed. Personal information is stored on a password protected computer and access is only by Caroline Thompson of White Heart Comms.

Information such as name, email address and phone number that was provided when contacting us by email or through the contact form on the website will be kept in a password protected email account.

When information help on a computer or in an email account is no longer required we will then dispose of it through deletion.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us at caroline@whiteheartcomms.com if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at caroline@whiteheartcomms.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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